Wake Forest University
All Systems Operational

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Welcome to WFU's Service Status Dashboard. Don't see an issue posted here? Contact IS Service Desk.

Network Operational
Wireless connectivity Operational
Wired connectivity Operational
Eduroam Operational
VPN ? Operational
Email Services Operational
G Suite Gmail Operational
Identity Operational
DeacnetID ? Operational
Information Systems Operational
is.wfu.edu Operational
LiveChat Chat widget Operational
High-Performance Computing (HPC) DEAC Cluster ? Operational
WIN ? Operational
AskDeac Operational
Administrative Technology Operational
Banner Operational
Workday Operational
DeaconSpace ? Operational
Cognos Operational
Cisco WebEx Operational
CrashPlan Operational
Academic Technology Operational
Qualtrics Operational
Sakai Operational
VoiceThread Operational
Adobe Creative Cloud Operational
Canvas Operational
DegreeWorks Operational
Kaltura Operational
Multimedia and Cable TV Operational
Cable TV Network Operational
WebEx Operational
Ditto (Wireless Screen Sharing) Operational
Google Meet Operational
Zoom Cloud Recording Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Web Portal Operational
Telecom Operational
Unified Communications Manager (VoIP) Operational
Web Hosting Operational
users.wfu.edu Operational
cPanel Hosting Operational
groups.wfu.edu Operational
Main WFU Website (www.wfu.edu) Operational
PDC Online ? Operational
File Shares ? Operational
Printing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Workday Weekly Service Update Sep 26, 02:00-07:00 EDT
The Workday weekly scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted on Jul 17, 13:40 EDT
Workday Weekly Service Update Oct 3, 02:00-07:00 EDT
The Workday weekly scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted on Sep 8, 16:07 EDT
Workday Weekly Service Update Oct 10, 02:00-07:00 EDT
The Workday weekly scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted on Sep 8, 16:09 EDT
The Workday weekly scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted on Sep 8, 16:11 EDT
Workday Weekly Service Update Oct 24, 02:00-07:00 EDT
The Workday weekly scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted on Sep 8, 16:13 EDT
Workday Weekly Service Update Oct 31, 02:00-07:00 EDT
The Workday weekly scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted on Sep 8, 16:14 EDT
Past Incidents
Sep 23, 2020

No incidents reported today.

Sep 22, 2020

No incidents reported.

Sep 21, 2020
Resolved - Successful loads observed late last week and all over the weekend.
Sep 21, 08:42 EDT
Monitoring - A fix to the SIS load process has been implemented by Instructure. We resumed normal SIS loads from Banner at 4:00 pm on 9/16/2020 and as of 8:15 am on 9/17/2020 we have had 4 successful loads.
Sep 17, 08:39 EDT
Identified - Instructure (Canvas) Support has identified a problem with the student data load. Until the process is fixed, we have stopped our automatic updates into Canvas, so the students in there now should remain stable. However, if a student drops a class or changes sections at this point, that change won't appear in Canvas for now. If you have a student in that situation, we recommend just leaving them alone in your course. Instructure hopes to have a solution in place soon so that we can restart our scheduled updates.
Sep 15, 20:55 EDT
Monitoring - A Canvas reload completed and the missing enrollments should be back now. We will continue to monitor this process.
Sep 12, 19:15 EDT
Investigating - The Canvas load has started failing again. The issue is being investigated with Canvas Support, as to why this is happening again. The impact is the same as before. Class enrollment in Canvas is removed for the students who fail to load.
Sep 12, 14:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 13:02 EDT
Update - We are continuing to investigate this issue.
Sep 11, 00:37 EDT
Update - We are continuing to investigate this issue.
Sep 10, 23:43 EDT
Update - We are continuing to investigate this issue.
Sep 10, 23:34 EDT
Update - Update: The latest load did not complete and the ticket with Canvas support is being escalated.
Sep 10, 23:13 EDT
Investigating - The 7 PM Canvas load did not complete and a small amount of students were impacted because of this not completing. The impacted students enrollment in classes are being removed from Canvas. Canvas support was alerted and investigating the issue. There is another run at 10 PM, we will monitor to see if this one completes successfully. If this run is successful, the impacted students will be corrected in Canvas.

Update: The latest load did not complete and the ticket with Canvas support is being escalated.


A notification will be sent out when this is resolved.
Sep 10, 21:25 EDT
Sep 20, 2020

No incidents reported.

Sep 19, 2020
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 02:00 EDT
Scheduled - The Workday weekly scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 13:39 EDT
Sep 18, 2020

No incidents reported.

Sep 17, 2020
Sep 16, 2020

No incidents reported.

Sep 15, 2020
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020
Completed - The scheduled maintenance has been completed.
Sep 12, 06:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 02:00 EDT
Scheduled - The Workday 2020R2 Release is current in progress. The Workday system will be down for a maximum of 12 hours. We will provide updates if necessary.
Jul 17, 13:38 EDT
Sep 11, 2020
Completed - The scheduled maintenance has been completed.
Sep 11, 17:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 13:15 EDT
Scheduled - WFU is working with Kaltura on standard maintenance. Faculty will be unable to view videos in "My Media" or "Media Gallery."
Sep 11, 13:14 EDT
Sep 10, 2020
Sep 9, 2020
Resolved - This incident has been resolved. FreshService (AskDeac) is now working as expected.
Sep 9, 16:51 EDT
Investigating - Currently emails that are sent to help@wfu.edu are not creating tickets automatically. In addition, emails generated from inside FreshService (AskDeac) are not currently being sent out. These issues are being investigated and status will be updated once a resolution is obtained.

Please rest assure that your email has been received and your issue will be created and assigned.
Sep 9, 15:55 EDT