Internet Outage at Brookstown Campus

Incident Report for Wake Forest University

Resolved

AT&T has completed their work and internet has been restored to Brookstown.
Posted Jan 29, 2025 - 21:52 EST

Update

AT&T continues to work to resolve the cut fiber cable affecting internet service in Brookstown. Due to the severity of the issue at hand, full restoration is anticipated by Thursday morning, January 30th. Updates will be provided as they become available.
Posted Jan 29, 2025 - 15:24 EST

Update

AT&T had a fiber cable, which supplied internet to Brookstown and surrounding buildings, inadvertently cut. AT&T is in the process of preparing that fiber line. Internet will be down until the fix is complete.
Posted Jan 29, 2025 - 12:58 EST

Identified

The internet outage has been identified as a vendor-level issue. We are actively collaborating with the vendor to resolve this matter promptly.
Posted Jan 29, 2025 - 10:05 EST

Investigating

We are investigating an issue related to internet connectivity at the Brookstown Campus.
Posted Jan 29, 2025 - 09:49 EST
This incident affected: Network (Wireless connectivity, Wired connectivity).